Terms of Use and Sale

1. Who we are

Meat Master PH is operated by Choi's Cut Meat Processing, a sole proprietorship registered in the Philippines, engaged in the wholesale and retail of frozen meat.

Registered address: 2 G. Ocampo Street, Brgy. Halo-Halo (St. Joseph), City of San Juan 1500, Metro Manila, Philippines. Contact: 0905-217-0075 (call or Viber) or hskang@meatmasterph.com.

2. Products and prices

Products are frozen, imported meat in fixed pack sizes (240g, 400g, 1kg). Pack sizes are nominal; product photos and descriptions are for reference.

Prices are in Philippine pesos (PHP) and are shown on the shop page and at checkout. Delivery fees are shown separately. We may change prices at any time; the price shown when you pay is the price you pay.

The minimum online order is ₱1,500.

3. Orders and payment

You pay online at checkout through our payment provider, PayMongo (GCash, Maya, credit/debit card or QR Ph). We do not receive or store your card details.

Your order is confirmed when payment succeeds. We send a confirmation email with your order number.

Wholesale (business) orders are quoted and agreed separately and are not covered by the online-shop sections of these terms.

4. Delivery and pickup

We serve Metro Manila. At checkout you choose one of the following:

• Lalamove delivery — on your chosen date and time slot. The Lalamove delivery fee is paid by you directly to the rider on arrival (cash on delivery). Lalamove riders do not carry ice boxes; we are not responsible for thawing during Lalamove delivery.
• CCMP delivery — by our team within 2 office days after the order cutoff (see section 5). The fee depends on your city and is shown at checkout; it is free for orders of ₱3,000 or more. We carry orders in an ice box.
• Pickup — free, at our San Juan City office on your chosen date (Mon–Fri 9:00–17:00, Sat 9:00–12:00).

Please give a correct address and a reachable mobile number, and make sure someone can receive the order. If a delivery cannot be completed because no one is available, we will contact you to arrange another delivery; an additional delivery fee may apply.

Our products are frozen. Please put them in the freezer as soon as you receive them. We are not responsible for spoilage caused by storage after delivery or pickup.

5. Cancellation and refunds

Paid orders lock at the first 3:00 PM (Manila time) cutoff on a working day (Monday to Saturday) after your payment. Your confirmation email shows this time.

• Before the cutoff: you may cancel for a full refund. Message us on Viber or email with your order number.
• After the cutoff: your order is being prepared and can no longer be cancelled.
• Items we cannot supply (e.g. out of stock): we contact you and refund the amount of those items in full.
• Wrong, missing or damaged items: tell us within 24 hours of delivery or pickup, with your order number and photos. We will replace the item or refund it.

Because our products are perishable food, we cannot accept returns for change of mind once an order has been delivered or picked up.

Refunds are made to your original payment method through PayMongo. The time for the refund to appear depends on your bank or e-wallet.

Lalamove delivery fees are paid to Lalamove directly and are not refunded by us.

6. Use of the website

Do not misuse the website, submit false orders or information, or try to disrupt its operation. We may refuse or cancel orders that appear fraudulent, with a full refund of any payment received.

Content on this website, including text and images, belongs to Choi's Cut Meat Processing or its licensors. Product brand names belong to their owners.

7. Liability

We take care to keep information on this website accurate, but errors can happen. If a product is listed at a clearly wrong price, we will contact you and you may cancel for a full refund.

To the extent allowed by law, our liability for an order is limited to the amount you paid for it. Nothing in these terms limits your rights under Philippine consumer protection laws.

8. Changes and governing law

We may update these terms. The version on this page when you place an order applies to that order.

These terms are governed by the laws of the Republic of the Philippines.

Questions: 0905-217-0075 (call or Viber) or hskang@meatmasterph.com.