FAQ
Frequently asked questions
Ordering, delivery, payment and product care — the answers to what customers ask us most.
Online orders & delivery
How do I receive my order?
Choose one at checkout: Lalamove delivery (you pay the delivery fee to the rider on arrival), CCMP delivery by our team within 2 office days, or pickup at our San Juan City office.
Where do you deliver?
Lalamove and CCMP delivery cover Metro Manila. For other areas, please contact us — wholesale deliveries may be arranged separately.
Is there a minimum order?
Yes, the minimum online order is ₱1,500.
How much is delivery?
Lalamove: the rider collects the delivery fee from you on arrival. CCMP delivery: a fee by city, shown at checkout, and free for orders of ₱3,000 or more. Pickup: free.
When will my order arrive?
We work Monday to Saturday. For Lalamove and pickup, paid orders received by 3:00 PM can be scheduled from the next working day — choose your date at checkout. CCMP delivery arrives within 2 office days after your order is confirmed.
Can I pick up my order?
Yes. Pick up at our office in San Juan City (Mon–Fri 9:00–17:00, Sat 9:00–12:00) on the date you choose at checkout.
How will my order stay frozen?
Orders leave our cold storage frozen. CCMP delivery uses an ice box. Lalamove riders do not carry ice boxes, and we are not responsible for thawing during Lalamove delivery. Please put your order in the freezer as soon as it arrives.
Payment & cancellation
How do I pay?
Online at checkout through PayMongo — GCash, Maya, credit/debit card or QR Ph. Your order is confirmed as soon as payment succeeds, and we email you the details.
Can I pay cash on delivery?
Products are paid online when you order. Only the Lalamove delivery fee is paid to the rider in cash on arrival.
Can I cancel my order?
Yes — until the 3:00 PM cutoff after your payment, for a full refund. Message us on Viber or email with your order number. After the cutoff, your order is being prepared and can no longer be cancelled.
What if an item is out of stock?
If we cannot fulfil an item, we will contact you and refund it in full.
Products & storage
Where does your meat come from?
All our meat is imported. Our processed retail and restaurant cuts list their origin (for example the USA, Brazil, the Netherlands and France). For boxed wholesale items, ask us and we will confirm the origin and brand.
How should I store the meat?
Keep it frozen at −18°C or colder. Once thawed, keep it in the refrigerator and cook within 1–2 days. Do not refreeze thawed meat.
What is the best way to thaw?
Thaw slowly in the refrigerator overnight. Thin slices (such as samgyupsal or shabu-shabu cuts) can go straight from the freezer to the pan.
Wholesale
How do I get wholesale prices?
Send us an inquiry with the items, monthly volume and delivery area. Our sales team will reply with availability and a quote.
Do you offer custom cutting?
Yes. We can cut to your thickness, portion size and packaging requirements for restaurants and retailers.
Can you supply retail packs for my store?
Yes. We supply 240g and 400g retail packs to supermarkets. Contact us for the B2B price list.
Still have questions?
Message us on Viber, call or email — we’re happy to help.