Privacy Policy

1. Who is responsible

Choi's Cut Meat Processing, 2 G. Ocampo Street, Brgy. Halo-Halo (St. Joseph), City of San Juan 1500, Metro Manila, Philippines, is the personal information controller for this website.

For privacy questions or requests, contact hskang@meatmasterph.com.

2. What we collect

• Wholesale inquiries: company name, contact person, business type, mobile number, email, delivery area, items of interest, volume and your message.
• Online orders: name, mobile number, email, preferred contact method, delivery address (for delivery), preferred date and time, notes, the items you order, and payment status and method.
• Payment card and e-wallet details are entered on PayMongo’s page and are handled by PayMongo, not by us.
• Technical data needed to run and protect the website, such as IP address and browser information processed by Cloudflare (including the Turnstile security check).
• Your shopping cart is stored only in your own browser (local storage) until you order.

3. Why we use it

• To answer inquiries and prepare quotes.
• To process, prepare, deliver and support your orders, and to send order emails.
• To handle cancellations, refunds and complaints.
• To prevent fraud and abuse of the website.
• To meet legal obligations, such as tax and accounting records.

We do not sell your personal information or use it for advertising.

4. Who we share it with

Only as needed for the purposes above:

• PayMongo — online payments.
• Lalamove and its riders — your name, mobile number and address for Lalamove deliveries.
• Cloudflare — website hosting, order storage and security.
• Resend and Google Workspace — sending and receiving email.
• Our staff and fulfilment team who prepare and deliver orders.
• Government authorities when required by law.

5. How long we keep it

We keep inquiry and order information for as long as needed for the purposes above and as required by law (for example, tax record-keeping), then delete or anonymise it.

6. Your rights

Under the Data Privacy Act you have the right to be informed, to access, to correct, to object, to erasure or blocking, to data portability, and to damages. You may also file a complaint with the National Privacy Commission.

To use these rights, email hskang@meatmasterph.com. We may ask you to confirm your identity.

7. Security and changes

We use encrypted connections (HTTPS), access controls and reputable service providers to protect your information. No method is completely secure, but we work to protect it and will act on any breach as required by law.

We may update this policy and will post the new version on this page.